The net of the story is simple — we listened to you. You said quite clearly that TVSU was a tool that you found valuable.
Customers

當然，chowky 都覺得bios和driver update 是好重要的，直接影響notebook 的stability 和支援性。

heyhey 重點不在這。

theory: “don’t upset your customer”。

Following our announcement, however, we heard from many customers on our blogs and forums. We’ve heard clearly that our individual and business customers alike value TVSU highly. Therefore, we are adjusting course based on your feedback, and have released a new version of TVSU on May 31st. In addition, we have made some backend investments which should indeed improve system performance.
We value our customers’ feedback, and we hope the deployment of this new version of TVSU proves that. Thanks for your partnership with us, and the loyalty you have shown to TVSU and the other services we provide to our customers.

用家市場未必會比enterprise 細，雖則lenovo 上年蝕了很多錢。
但用家市場是很大。若果失去的話，不單止對thinkvantage 的series 造成影響。對lenovo 的形象會造成很大打擊。難得lenovo 用大量的錢收購ibm thinkpad notebook series，連名都由聯想改造lenovo (不是真正的改名，只是重用了英文名lenovo)，重新打造牌子。想打入國際市場。因小失大是最不值的。

Source: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-66956
http://lenovoblogs.com/insidethebox/?p=239